Details: (1) RL-DPHs shall oversee the day-to-day clinical policies, procedures, and practice of staff and/or affiliate Counselors, as well as coordinate communication between staff and affiliate Counselors and Service liaisons. Each RL-DPH shall be assigned DPHs to supervise. RL-DPHs shall be responsible for assuring the delivery of quality consultative, clinical, and referral services, ensuring best practices are identified, shared and applied where appropriate across the NG/RC, and for arranging, maintaining and documenting training needed for effective performance under this contract.(2) RL-DPHs shall provide each of the DPHs assigned to them with at least one (1) hour of telephone supervision every other week. Face-to-face supervision will be provided a minimum of one (1) time every three (3) months during a DPH’s first year of service, or if under a performance improvement plan or otherwise involved in a progressive disciplinary process. The frequency of face-to-face supervision for other DPHs will be dictated by clinical and administrative appropriateness and will occur at least once annually.(3) RL-DPHs shall discuss priority cases during the course of supervision. Priority cases include all of the following: compromised readiness to deploy; reactivated cases; cases involving alcohol and/or other drug use; risk, threats or actual acts of violence; child, elder or partner abuse/neglect; positive alcohol or other drug test results; settlement agreements; and, other cases selected by DPHs based upon need for consultation/supervision. Every priority case is to be reviewed by the RL-DPH before the third session with the client. Supervision shall be requested by the DPH on each case when the assessment is that a risk of violence is present and whenever supervision is desired.(4) RL-DPHs shall personally review a minimum of one (1) randomly selected case record for each DPH quarterly, including cases assigned to affiliate counselors when oversight of affiliate cases is provided by the DPH. When working with new DPHs, or whenever it is otherwise deemed appropriate, a larger sample of cases shall be reviewed.(5) DPHs shall document all supervision/consultation in the case record. RL-DPHs shall maintain separate documentation of all supervision and consultation filed under the DPH’s name. Case records reviewed by the RL-DPH shall be dated and include a signed RL-DPH progress note indicating that the case record was reviewed. When a case record is reviewed from a remote location, an entry of the case review shall be inserted into the case record, providing similar documentation and including the RL-DPH’s name in lieu of a signature. To the extent feasible, electronic documentation is preferred.(6) RL-DPHs shall review each critical incident response and, when appropriate, make suggestions regarding corrective actions to be taken with respect to the critical incident.
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